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I know this is an old thread, but I was just researching for our leaking Grohe Ladylux kitchen faucet so I was kinda excited to see that maybe Grohe would send me some repair parts. 

I called their customer service and I got stonewalled, no warranty unless you have a receipt and also they did not have the bone colored spray head replacement any more. They were willing to sell me the cartridge for over $100, I found it on Amazon for $52, says its sold from the Grohe store so hopefully its not a knock off part. They have a chrome spray head on Amazon for $67 so I may go ahead and get that and try to paint it the bone color. Will see what it looks like on the faucet. Just figured I would update this if anyone else was thinking they were going to get some free parts, well maybe you will have better luck than me, I am definitely not a salesman.