07-12-2024, 02:52 PM
Will do. It is fun most of the time. Always find something different
Tom
Tom
2002 45'8" Newell Coach 608 Series 60 DDEC4/Allison World 6 Speed HD4000MH
hwh slides experience at newell is fading
08-09-2024, 03:53 PM
Good afternoon, I am new to the forum and do not know if this is where I should post this, but I am having issues with my front slide not retracting. I have bus 600 and just had it at Newell for a complete AC remodel. They installed roof airs and took the old bottom units out. While it was there, they did a PM on the entire coach. Needless to say, this was not cheap. I asked them to change every solenoid on the slide system, but Creslie talked me out of it saying he has seen brand new solenoids be bad out of the box and it was a waste of money.
Fast forward to the first time I wanted to use the coach and the front slide acted like it didn't want to come out. I didn't need the room, so I left it in for the weekend. Got home and called my RV mechanic and he came and took a look. This guy has been amazing up until this point. He got the slide out. Said the solenoid was bad but there was also something and I cannot remember what he called it, but it wasn't another solenoid but maybe something to do with the speed sensor that was causing it to move slowly. He claimed to have ordered it and was coming back. That was a month ago and now I cannot get him on the phone or text. The slide is out and will not come back in.
I called Newell and the Guru was out until Monday. I called HWH and they said expect a call back in September. I own 3 Kubota Tractor dealerships and although I am not that mechanical myself, I have 14 technicians working for us. Problem is I have no idea where to start. I am going to make sure the fluid is topped off, but Newell told me to only check it when the slides are in!!! I figure I will add a quart and see if that helps. Worse case I have to drain some if that is not the issue. If I had some directions I could get one of mu techs to start troubleshooting.
The red light comes on when I hit the retract button and the slide tries to move but then the light goes off and nothing happens. You can't even hear the motor trying. The coach is plugged into shore power, it is started and running at high idle so I don't think I have a voltage issue. The lights on the panel inside the driver side compartment show the slide is out, it is unlocked and the floor is down. Which is exactly the position on the slide.
Any ideas or help would be greatly appreciated. I only really use the thing during football season and in Louisiana that is a BIG deal.
Jeremy Gantt
Fast forward to the first time I wanted to use the coach and the front slide acted like it didn't want to come out. I didn't need the room, so I left it in for the weekend. Got home and called my RV mechanic and he came and took a look. This guy has been amazing up until this point. He got the slide out. Said the solenoid was bad but there was also something and I cannot remember what he called it, but it wasn't another solenoid but maybe something to do with the speed sensor that was causing it to move slowly. He claimed to have ordered it and was coming back. That was a month ago and now I cannot get him on the phone or text. The slide is out and will not come back in.
I called Newell and the Guru was out until Monday. I called HWH and they said expect a call back in September. I own 3 Kubota Tractor dealerships and although I am not that mechanical myself, I have 14 technicians working for us. Problem is I have no idea where to start. I am going to make sure the fluid is topped off, but Newell told me to only check it when the slides are in!!! I figure I will add a quart and see if that helps. Worse case I have to drain some if that is not the issue. If I had some directions I could get one of mu techs to start troubleshooting.
The red light comes on when I hit the retract button and the slide tries to move but then the light goes off and nothing happens. You can't even hear the motor trying. The coach is plugged into shore power, it is started and running at high idle so I don't think I have a voltage issue. The lights on the panel inside the driver side compartment show the slide is out, it is unlocked and the floor is down. Which is exactly the position on the slide.
Any ideas or help would be greatly appreciated. I only really use the thing during football season and in Louisiana that is a BIG deal.
Jeremy Gantt
08-09-2024, 04:53 PM
Jeremy,
If the motor is not activating the slide won't move. First thing is to listen for the motor to run when the activate button is pushed. It may be starting to run & then stop. I had my slide motor fail & had to replace.
If the motor is not activating the slide won't move. First thing is to listen for the motor to run when the activate button is pushed. It may be starting to run & then stop. I had my slide motor fail & had to replace.
Steve Bare
1999 Newell 2 slide #531
08-09-2024, 06:36 PM
Jeremy,
You have provided some great info.
Don’t put more fluid in it at this point. When the slide comes in the tank will overflow if overfilled and make a big mess.
Do you know what the tech did to extend the slide?
As Steve said, does the pump run?
Does the slide try to move at all?
If you press the extend button, does the floor come back up?
If the floor comes up, does it go down when pressing the retract button?
Why did you want Newell to replace all the solenoids? Were you having an issue?
The answers to those questions will help the troubleshooting.
Also make sure the solenoids are plugged in. Make sure the solenoids are not accidentally “released”. This document will explain.
https://www.hwhcorp.com/ml60078.pdf
And this pic well help you identify which solenoid is which.
You have provided some great info.
Don’t put more fluid in it at this point. When the slide comes in the tank will overflow if overfilled and make a big mess.
Do you know what the tech did to extend the slide?
As Steve said, does the pump run?
Does the slide try to move at all?
If you press the extend button, does the floor come back up?
If the floor comes up, does it go down when pressing the retract button?
Why did you want Newell to replace all the solenoids? Were you having an issue?
The answers to those questions will help the troubleshooting.
Also make sure the solenoids are plugged in. Make sure the solenoids are not accidentally “released”. This document will explain.
https://www.hwhcorp.com/ml60078.pdf
And this pic well help you identify which solenoid is which.
Richard and Rhonda Entrekin
95 Newell, 390 Ex caretaker
99 Newell, 512 Ex caretaker
07 Prevost Marathon, 1025
Maverick Hybrid Toad
Inverness, FL (when we're home
)
08-10-2024, 05:32 AM
I wish I could get the tech on the phone to tell me what he was doing but he ghosted me.
The pump started to run yesterday for the first time and the floor moved to the home position, then it seemed nothing was happening and the motor could not be heard.
The tech told me whatever was wrong would cause the motor to run so slowly that it might take 30 minutes for the slide to retract or extend??
That is what I was experiencing with all the slides before I took it to Newell to get the AC done. That was the reason that I wanted them to change everything. In the tractor world any electronics that are over 10-15 years old always seem to give us an issue. The reaction time for the slides moving when you hit extend or retract has become greater in the last couple of trips. Now that front slide won't move at all.
I think this is an electric issue but don't know where to start.
The pump started to run yesterday for the first time and the floor moved to the home position, then it seemed nothing was happening and the motor could not be heard.
The tech told me whatever was wrong would cause the motor to run so slowly that it might take 30 minutes for the slide to retract or extend??
That is what I was experiencing with all the slides before I took it to Newell to get the AC done. That was the reason that I wanted them to change everything. In the tractor world any electronics that are over 10-15 years old always seem to give us an issue. The reaction time for the slides moving when you hit extend or retract has become greater in the last couple of trips. Now that front slide won't move at all.
I think this is an electric issue but don't know where to start.
08-10-2024, 07:46 AM
Let me make sure I understand.
Is the pump running?
When you said floor moved to home position, do you mean floor up or floor down?
Before visiting Newell, all of the slides were moving in or out very slowly. Is that correct?
Do you have a voltmeter? If so, I will post a pic of the electrical contactor that provides power to the pump. First step is to ensure the pump is getting voltage. I know you said the battery voltage is OK, but the voltage and current have to pass through that contactor for the pump to work.
I am going to apologize in advance. I have a bit of a problem sometimes interpreting information. If you could go back and answer my questions with yes or no, or short explanations, it will help me help you.
Is the pump running?
When you said floor moved to home position, do you mean floor up or floor down?
Before visiting Newell, all of the slides were moving in or out very slowly. Is that correct?
Do you have a voltmeter? If so, I will post a pic of the electrical contactor that provides power to the pump. First step is to ensure the pump is getting voltage. I know you said the battery voltage is OK, but the voltage and current have to pass through that contactor for the pump to work.
I am going to apologize in advance. I have a bit of a problem sometimes interpreting information. If you could go back and answer my questions with yes or no, or short explanations, it will help me help you.
Richard and Rhonda Entrekin
95 Newell, 390 Ex caretaker
99 Newell, 512 Ex caretaker
07 Prevost Marathon, 1025
Maverick Hybrid Toad
Inverness, FL (when we're home
)
08-10-2024, 09:30 AM
The pump is running and the back slides go in and out. When I hit the retract button you can hear the pump whining but the slide doesn't move. Could it be the gear is stripped out.
Floor is down in position for slide to move in.
Yes. Whenever I wanted to slide them in or out. Front or back slides I would sometimes have to push the retract button then the extend or vis versa. LIke the lock was not fully disengaged.
Yes I have a voltmeter.
Yesterday the floor moved down into what I would call the home position (down so slide can come in). Now it will not move at all.
When I first turn the key to the on position the pump will work when I push extend or retract (can here it whining) if I let off either button and start again the pump will not come on. I have to turn the key off and back on for the pump to engage.
Floor is down in position for slide to move in.
Yes. Whenever I wanted to slide them in or out. Front or back slides I would sometimes have to push the retract button then the extend or vis versa. LIke the lock was not fully disengaged.
Yes I have a voltmeter.
Yesterday the floor moved down into what I would call the home position (down so slide can come in). Now it will not move at all.
When I first turn the key to the on position the pump will work when I push extend or retract (can here it whining) if I let off either button and start again the pump will not come on. I have to turn the key off and back on for the pump to engage.
08-10-2024, 10:19 AM
do the back slides go in at normal speed? if so, then the pump is working ok.
and btw, you said something about gears being stripped. there are no gears in the slide mechanisms. just hydraulic rams.
i will let richard step you through it. but i had a crazy thought, is it possible the front slide pin locks are down and not coming up. i would suspect that is not the case but something to at least look at. you said the control box shows the slide unlocked so i suspect that is the case. some coaches have the slide pin locks come down when the slide is extended and some do not. my coach 608 does not extend the slide pins when it is out. only when it is in.
also, it seems that what you are describing is changing. you said sometimes the pump motor doesnt come on and sometimes it does. but it does all the time when doing the bedroom slides. is that the case?
tom
and btw, you said something about gears being stripped. there are no gears in the slide mechanisms. just hydraulic rams.
i will let richard step you through it. but i had a crazy thought, is it possible the front slide pin locks are down and not coming up. i would suspect that is not the case but something to at least look at. you said the control box shows the slide unlocked so i suspect that is the case. some coaches have the slide pin locks come down when the slide is extended and some do not. my coach 608 does not extend the slide pins when it is out. only when it is in.
also, it seems that what you are describing is changing. you said sometimes the pump motor doesnt come on and sometimes it does. but it does all the time when doing the bedroom slides. is that the case?
tom
2002 45'8" Newell Coach 608 Series 60 DDEC4/Allison World 6 Speed HD4000MH
08-10-2024, 10:22 AM
and by the way, i have had to change the contactor solenoid that powers the pump motor. richard, that solenoid diagram does not apply to my coach, it is different and i suspect that coach 600 is probably similar to mine. if the labels are on the wires with the packard plugs that the solenoids plug into, you can use those to determine which solenoid is which.
and similar to what cresley said, i have gotten bad hydraulic solenoids that were new from hwh.
tom
and similar to what cresley said, i have gotten bad hydraulic solenoids that were new from hwh.
tom
2002 45'8" Newell Coach 608 Series 60 DDEC4/Allison World 6 Speed HD4000MH
08-10-2024, 12:41 PM
Let’s focus on the current status. The previous situations are confusing the picture for me.
Let’s start with three things.
What is the current status of the indicator lights on the front salon? In other words what sensors are made?
Second, put the voltmeter on the cold side of the contactor and hold the retract switch. That piece of info is going to tell us a lot. If you are working alone, you can put the phone on video facing the meter and record what it does when you press the retract button. .
Can you stand in the driver seat and see if the lock pin is indeed retracted?
Do the rear slides go in and out at normal speed or slowly?
Let’s focus on the current status. The previous situations are confusing the picture for me.
Let’s start with three things.
What is the current status of the indicator lights on the front salon? In other words what sensors are made?
Second, put the voltmeter on the cold side of the contactor and hold the retract switch. That piece of info is going to tell us a lot. If you are working alone, you can put the phone on video facing the meter and record what it does when you press the retract button. .
Can you stand in the driver seat and see if the lock pin is indeed retracted?
Let’s start with three things.
What is the current status of the indicator lights on the front salon? In other words what sensors are made?
Second, put the voltmeter on the cold side of the contactor and hold the retract switch. That piece of info is going to tell us a lot. If you are working alone, you can put the phone on video facing the meter and record what it does when you press the retract button. .
Can you stand in the driver seat and see if the lock pin is indeed retracted?
Do the rear slides go in and out at normal speed or slowly?
Let’s focus on the current status. The previous situations are confusing the picture for me.
Let’s start with three things.
What is the current status of the indicator lights on the front salon? In other words what sensors are made?
Second, put the voltmeter on the cold side of the contactor and hold the retract switch. That piece of info is going to tell us a lot. If you are working alone, you can put the phone on video facing the meter and record what it does when you press the retract button. .
Can you stand in the driver seat and see if the lock pin is indeed retracted?
Richard and Rhonda Entrekin
95 Newell, 390 Ex caretaker
99 Newell, 512 Ex caretaker
07 Prevost Marathon, 1025
Maverick Hybrid Toad
Inverness, FL (when we're home
)
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